If there is anyone out there who actually reads this, I apologize for being so lax in my posting. All I have to say is that Qwest is not my favorite phone company right now. Their “spirit of service” may need an exorcist!
I called to order our new DSL modem and they transfered me over to repair. I waited on hold for like 15 minutes. The repair lady hounded me about what was wrong with our modem. I told her that it died and I want a new one. She said, “Well, we just don’t send new ones out.” And I asked why I can’t just buy a new one. Turns out that I needed to talk to the ORIGINAL PERSON I TALKED TO before I waited on hold for FIFTEEN MINUTES!!!
So when I got back to him, he told me that they only lease modems out to new customers, not exsisting ones who have been paying $88 a month for the last two years. By that time, I was too mad to want to give them anymore of my business that I just told him to forget it and that I would buy a modem from someone else.

Unfortunatly, a modem would cost more from someone else, so I’m sadly off to bite the bullet and call the stupid Qwest guy back.